Contact Us
Please use the form below for cancellations. Note that cancellations within 24 hours of the event are non-refundable.
We usually reply within 24 hours. If you do not receive a reply, please check your spam folder.
Frequently Asked Questions
The next month's schedule will be published from the middle to the end of the month prior. Please check the website regularly and we recommend you check in advance to book your desired sessions.
Yes! Artbar has a waitlist system from the event page. People on the waitlist will be notified at once when a seat opens. It is a first come first serve system.
If the session you are booking will be held in Cat Street Harajuku, Ginza, or Yokohama, we may be able to add a slot for you. Please contact us via this online contact form and we can check availability. Due to the size of the studio, we cannot add slots for sessions held in Daikanyama.
We do not allow children to attend the adult sessions as there is free-flow alcohol being served and it is a social setting for adults. Kids can join our weekend art sessions or arrange a private art party with us.
It's no problem for children who are almost turning 5 to join the kids session. Children 4 years old and younger will not be able to join the kids sessions.
Congratulations, and thank you for being such a great customer! 1. After you scan your final QR code, please show your completed card to the instructor. 2. The instructor will give you a coupon card with your reward on the spot. 3. Please take a photo of your reward code so you have it for your records. Please note: We cannot add points for classes that were not scanned. One card represents one attendee, and only one scan per class is allowed.
Unfortunately we are not responsible for when the QR code is not scanned during your time at the studio. We are not able to track each person's record and do not have the ability to reset / subtract / add points on your phone for when you scan the next time. Thank you for your understanding and please don’t forget to scan next time!
For adult sessions, only participants with purchased tickets can attend the session. For kids sessions, the sessions are for kids only, there are many nearby cafes and restaurants near our where studio you can relax!
You can self-cancel your reservation from the bottom of your email confirmation. Cancellation policies may differ for some classes that require custom orders. Please check your individual class information for specifics. For most classes, our cancellation policy is: Full refund: Cancel up to 3 days before the event start time. 25% cancellation fee: Cancel between 3 days and 24 hours before the event start time. No refund: Cancellations within 24 hours of the event start time. Gift certificates are non-refundable.